COMMUNITY MANAGER

Key Roles:

• Consult, brainstorm and ideate on social and digital content.
• Create creative content for feeds and spark interest & discussion on various social platforms.
• Plan and strategise business opportunities in the content field for the brand and company.
• Act as a frontline brand manager by interacting with customers and fans in real time on various social platforms.
• Moderate pages on various social platforms, minute-by-minute online conversations by answering questions, offering solutions and mediating conversations.
• Track, measure and provide advice to further improve on the content strategies for brands.
• Work as a team with cross-functional team members.
• Have a knack for research, a sharp wit and a willingness to work during nonstandard business hours.
• Identify, Share and Drive best practices.
• Uphold the highest level of confidentiality in regards to brand insights & findings.
• HTML or CSS knowledge is an added advantage. Prior experience in customer service, advertising, public relations or online marketing is preferred.

Job Requirement:

• Have excellent verbal & writing skills in English & Bahasa Malaysia.
• Proficient in utilising social/digital insights to better create relevant and engaging content on all social/digital platforms.
• Results focused, with a strong commercial acumen, self-motivated and driven to take initiative.
• Highly organized, with excellent time-management skills who can respond positively to changing priorities.
• Enthusiastic, proactive individual with a "can do attitude" who can work at all levels with a high level of attention to detail.
• Works to a high standard and has inquisitive nature, with a desire to learn.